Counter + assistant
The counter, and bookings over WhatsApp
from S$—/month (price to be confirmed)
- Sell, calendar, clients and offline selling
- WhatsApp inbox for the team
- AI assistant with your workflows
- Campaigns to clients who agreed
AI-powered bookings on WhatsApp, while you work.
SweeLah's assistant replies on your salon's own WhatsApp number. It answers from your FAQ, offers real free slots and books once the customer taps Confirm. Anything it is unsure of goes to your team, one tap away in the Inbox.
- Your own number
- Books only after Confirm
- Hands over to people
- Customer: Hi! Can I book a facial this Saturday morning?9:02 am
- Demo Salon: Hi Priya! Hydra Facial (60 min, S$128) is free on Sat 31 Oct at 10:00 am or 11:30 am, both with Nora. Which one suits you?9:02 am
- Customer: 11:30 pls9:03 am
- Demo Salon: Shall I book this for you?Hydra Facial with Nora, Sat 31 Oct, 11:30 am–12:30 pm, Main outlet, S$1289:03 amConfirmChange
- Customer: Confirm9:03 am
- Demo Salon: Booked: Hydra Facial with Nora, Sat 31 Oct, 11:30 am–12:30 pm, Main outlet, S$128.9:03 am
Meet the assistant
An AI-powered assistant that works inside your rules: it can only look things up, offer what it found and ask the customer to confirm. It runs whenever you choose, and your team can always step in.
- Books, moves and cancels
- For clients it recognises, it checks live free times and offers them. Nothing changes until the customer taps Confirm, and the server re-checks your hours, staff and booking rules first.
- Answers from your FAQ
- Parking, aftercare, the cancellation policy: it reads the FAQ documents you write. Services, prices and opening hours come from your own Settings.
- Hands over to your team
- Complaints, payments, a request for a person, or anything it is unsure of go to the Inbox. Staff see "Assistant is replying…" and can take over with one tap.
- Speaks your customers’ languages
- Fixed messages come in English, Chinese, Malay and Tamil. It replies in the language the customer wrote in, whichever it is, and reads Singlish as English.
- Workflows in plain words
- Describe each job as you would to new staff: example messages, instructions, the tools it may use, what to ask first and when to hand over. Test routing shows where a message would go.
- Every chat traceable
- Each turn keeps what it was asked, what it looked up and what it answered. The Inbox shows the lookups and the FAQ documents behind each reply.
- Runs on your own OpenAI-compatible model; the keys stay with your business
- Monthly limits on conversations and tokens
- A flood guard for runaway chats, and a Pause switch
And the counter keeps selling when the Wi-Fi doesn’t
The iPad keeps your menu, staff and clients. Take cash, card-terminal and PayNow QR sales offline; each one is saved on the iPad first and sent when the connection is back, exactly once.
- A provisional receipt straight away, the tax invoice number once it syncs
- Anything that changed in between lands in Needs review, never silently
- Staff switch with a 4 to 6 digit PIN; managers approve refunds
Demo SalonTAX INVOICE INV-000004
Hydra Facial128.00
with Nora
Gel Manicure68.00
with Nora
Subtotal excl. GST179.82
Service charge 10%17.98
GST 9%17.80
TOTAL S$215.60
PayNow, confirmed by Nora
PAID
PAID
Built for how Singapore salons actually run
PayNow without a terminal
- With HitPay
- The counter shows a PayNow QR with the amount, and the payment is confirmed automatically.
- With your own QR
- Upload your business’s static PayNow QR. The amount shows large, the customer pays, and staff tap "I’ve seen the payment".
One calendar for walk‑ins, calls and WhatsApp
Bookings from the counter and from the assistant sit on the same calendar, by staff or by week, and the assistant’s carry an AI marker. Hours outside opening are shaded, and only a manager can book into them.
- Drag to move a booking
- Rooms and chairs keep bookings from overlapping
- Check out a booking straight into Sell
Reports and a day close that adds up
Count the drawer at the end of the day and see what was expected in cash, PayNow and card. Reports show revenue, refunds, categories and staff, with CSV downloads for your accountant.
- Revenue by day, category and staff
- PayNow confirmed by hand shown on its own line
- Reports can be view-only for staff, or managers only
- Memberships, gift vouchers and discounts
- Sell memberships with a member discount, packages of sessions, and gift vouchers with your own amounts and validity. Discounts on a line or on the whole bill.
- Staff: PINs, commission, attendance
- Everyone sells under their own PIN. Commission worked out from the rules you set. Staff clock in and out on the counter iPad, and managers can correct the record.
- GST and service charge, the Singapore way
- Not GST registered? No GST lines at all. Registered? Choose prices that include GST or add it on top. Service charge is worked out before GST and GST is charged on it, rounded to the cent, and every invoice keeps the rules it was priced under.
- More than one outlet
- Add outlets with their own opening hours, rooms and chairs, all under one account.
- PDPA requests, handled
- When a client asks you to delete their data, a manager erases it in one step: name, phone and consents go, the tax records stay anonymised for the five years they must be kept. Marketing goes only to clients who agreed.
What your front desk sees all day
Real screens from the demo salon, on an iPad and a phone.
Scroll sideways for more screens.
Up and running in three steps
There is no sign-up form to fight with: we set up the account with you.
We set up your business
Tell us your outlets and opening hours. We create the account and a starter menu you can edit.
Add your menu, staff and PayNow
Services and prices, staff with their PINs, GST and service charge, then HitPay or your PayNow QR.
Connect WhatsApp, then the assistant
Add the counter to the iPad home screen. Connect your WhatsApp Business number and your model, write your FAQ, try it in the test chat, then switch it on.
Pricing
Indicative tiers only. Prices are not set yet: talk to us for a quote.
Counter
One outlet, one front desk
from S$—/month (price to be confirmed)
- Sell, calendar and clients
- PayNow, GST and service charge
- Offline selling
- Reports and day close
Group
Several outlets
from S$—/month (price to be confirmed)
- Everything in Counter + assistant
- Outlets with their own hours and rooms
- Commission and attendance
- Help moving over from your old system
Questions owners ask
Which AI model does it use?
Your own. The assistant calls any OpenAI-compatible endpoint you choose, with your API key; the key stays with your business and is never shown again after you save it. Test connection checks it before you switch the assistant on, and Usage shows tokens and an estimated cost against your monthly limits.
Can staff see what the assistant said?
Yes. Every conversation is in the Inbox, with what the assistant looked up and which FAQ documents it answered from. While it is replying, staff see "Assistant is replying…"; they can take over at any time and hand the chat back.
What happens when the internet goes down?
The counter keeps taking cash, card-terminal and PayNow QR sales from what is saved on the iPad, and prints a provisional receipt. When the connection is back the sales are sent, oldest first, and each is booked exactly once. HitPay PayNow, gift vouchers, refunds and new bookings need a connection.
Do I need HitPay to take PayNow?
No. You can upload your business's own static PayNow QR: the counter shows it with the amount in large type and staff confirm when they see the payment. With HitPay, the QR carries the amount and payment is confirmed automatically. You can also leave PayNow off.
Can the assistant message customers first?
WhatsApp allows free replies within 24 hours of the customer's last message. After that, and for reminders or promotions, messages must use templates approved by Meta, and marketing goes only to clients who agreed to receive it.
We are not GST registered yet. Is that a problem?
No. New businesses start with GST off, so invoices show no GST. When you register, a manager switches it on and picks whether prices include GST or have it added; it applies to new sales only.
How is service charge taxed?
Service charge is calculated on the amount before GST, and GST is charged on the service charge too. The receipt and invoice show each line, and the total always equals subtotal plus service charge plus GST.
Where is our data stored?
Ask us. We will tell you where your account is hosted and what we keep, before you sign up.
A client asked us to delete their data. What do we do?
A manager opens the client and erases their personal data. Name, phone and consents are removed and their WhatsApp history is deleted; invoices stay, anonymised, because tax records must be kept.
Can staff see everything?
No. Staff sell and book under their own PIN. Refunds, day close, settings and the catalog are for managers, and you choose whether staff can see reports, the inbox and campaigns.
See it on your own menu
A 30-minute call: we load a few of your services, let the assistant book a slot over WhatsApp, then ring up the sale and take a PayNow payment at the counter. Swee lah.
Prefer email? Write to chern1990@gmail.com.